"South-West has spent much time and energy fighting for me in a case where I was billed an incorrect amount, not given credit for my payments, and then turned over to collections without warning and even threatened via the phone by the collection agent.  And I had only called  South-West to verify that my co-pay was correct on the EOB and that they were a contracted provider with Cariten and could not balance bill me.  But instead, the Customer Service Representative took over and dealt with the provider and got the balance corrected, dealt with the threats and problems with the collection agency.  I consider that above and beyond the CSR's job, though I do not know what is in their job duties for us.  I was more than willing to fight my case myself, but I am sure that it carried a lot more weight coming from South-West.  I feel their efforts should not go unnoticed and wanted to make you all aware of them."

South-West Insurance
1908-Present